Privacy Policy

Introduction

This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.queenaccountancy.com.

By providing us with your data, you warrant to us that you are over 13 years of age.

Queen Accountancy Limited is the data controller and we are responsible for your personal data (referred to as "we", "us" or "our" in this privacy notice).

Contact Details

Full name of legal entity: Queen Accountancy Limited

Email address: [email protected]

Postal address: Heathfield, Leasgill, LA7 7ET

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at [email protected].

What Data Do We Collect About You, For What Purpose and On What Ground We Process It

Personal data means any information capable of identifying an individual. It does not include anonymized data.

• Communication Data: Any communication you send to us (contact forms, email, text, social media, etc.) is processed to communicate with you, keep records, and establish, pursue, or defend legal claims.
• Customer Data: Data related to purchases, including name, title, billing and delivery address, email, phone number, and payment details, is processed to fulfill contracts.
• User Data: Information about your website usage and online interactions is processed to maintain and secure our website.
• Technical Data: Information like IP address, browser details, visit length, and analytics is collected for site administration and security.
• Marketing Data: Preferences regarding marketing communication and participation in promotions.

Sensitive Data: We do not collect sensitive data (race, religion, health, biometric data, etc.).

If required by law or contract, failure to provide requested data may result in service cancellation.

How We Collect Your Personal Data

We collect data in several ways:

• Directly from you (forms, emails, etc.).
• Automatically via website cookies and tracking technologies.
• From third-party providers (Google, Facebook, payment processors, public sources like Companies House).

Marketing Communications

We may send marketing communications based on consent or legitimate interests. You can opt-out anytime by following links in emails or contacting us at [email protected].

Opting out does not affect transactional communications (purchases, service updates, etc.).

Disclosures of Your Personal Data

We may share your data with:

• Service providers (IT, administration).
• Professional advisers (lawyers, auditors, insurers).
• Government bodies (legal reporting requirements).
• Fraud prevention agencies.
• Business acquisition/merger partners.

All third parties are required to protect your data.

International Transfers

Where we transfer your data outside the UK, we ensure appropriate safeguards:

• Transfers to countries with UK-approved data protection laws.
• Use of UK regulator-approved contracts or mechanisms.
• Explicit consent for transfers where no safeguards exist.

Data Security

We have security measures to prevent unauthorized access, alteration, or disclosure of your data. Only authorized personnel can process your data.

We have procedures to handle data breaches and will notify regulators and affected individuals if required.

Data Retention

We retain your data only as long as necessary for legal, accounting, or reporting purposes.

• Basic customer information is kept for six years for tax purposes.
• Data may be anonymized for research/statistics and used indefinitely.

Your Legal Rights

You have rights under data protection laws, including access, correction, erasure, restriction, and data portability.

For more details, visit: ICO Individual Rights

To exercise your rights, contact us at [email protected].

We aim to respond within one month. If unsatisfied, you can complain to the ICO (www.ico.org.uk).

Third-Party Links

Our website may include links to third-party websites. We do not control these sites and recommend reviewing their privacy policies.

Cookies

You can manage cookies via browser settings. Disabling cookies may affect website functionality.

For details, see our Cookie Policy.